TL;DR
If the option to disable order or donation notes is not working, it is most likely due to you using the Gutenberg Checkout. We recommend using the [woocommerce_checkout] shortcode instead. If you are using the Gutenberg Checkout Block and the order note field is still visible, you can manually remove the “Order Note” item from the checkout when editing the checkout block in the Gutenberg Editor.
Why Are Order / Donation Notes Still Visible?
When using Donation Platform for WooCommerce, you can disable order or donation notes through the plugin settings. However, if this setting does not take effect, the issue is likely related to your checkout setup.
Gutenberg Checkout Block Compatibility
If you are using the Gutenberg Checkout Block and the order note field is still visible, you can manually remove the “Order Note” item from the checkout when editing the checkout block in the Gutenberg Editor.
Currently, Donation Platform for WooCommerce does not fully support the WooCommerce Gutenberg Checkout Block. While some features may work, others—such as disabling order or donation notes—may not function as expected. This limitation is due to differences in how the Gutenberg Checkout Block handles form fields compared to the traditional WooCommerce checkout system.
Recommended Solution
To ensure full functionality, we recommend using the WooCommerce Checkout Shortcode:
[woocommerce_checkout]This shortcode loads the classic WooCommerce checkout page, which is fully compatible with all Donation Platform for WooCommerce features, including the ability to disable order or donation notes.
More Information
For further details on the differences between the WooCommerce Checkout Shortcode and the Gutenberg Checkout Block, see our full guide here: WooCommerce Checkout Shortcode vs. WooCommerce Gutenberg Checkout Block